Deliver your energy strategy with our Client Services.
Our Energy Client Services team will work alongside you to provide the services, knowledge, and support you require to ensure your energy management strategy is successfully implemented.
What Energy Client Services do you offer?
Our Energy Client Services are designed for businesses looking for expertise in the execution of energy management. Whether you’re looking to optimise your energy supply capacity through kVA analysis, proactively manage the energy consumption of your portfolio, manage supplier queries or handle new connections, we’re here to help.
kVA Analysis – optimise your energy supply capacity.
Ensuring you have the right kV allowance for your organisation is important, as suppliers can impose fines if you exceed them. Our team can carry out kVA analysis for every meter in your portfolio, analysing your energy usage patterns against the agreed allowance. If you want to increase your kV allowance, we will work with the DNO (Distribution Network Operator) to increase your supply capacity.
Portfolio Management – proactively manage all your sites.
Ensuring your portfolio is up to date and you’re only paying for the energy used by sites within it can be a time consuming job. That is why we offer a dedicated portfolio management service, to allow you to focus on other areas of your organisation. Our team will look after site additions and removals, supplier objections, and occupancy changes. You will receive a monthly report detailing the status of every meter in your portfolio.
Query Management – resolving issues efficiently.
Our dedicated Client Services team will handle any queries arising through the implementation and ongoing management of your energy strategy, offering quick, accurate resolutions. Whether it’s a supplier objecting to a site switching to another supplier, a supplier losing connection with the AMR so a manual reading is required, or a supplier not updating the occupier details of a new addition. Our client services team will resolve these queries efficiently, keeping you updated through your preferred communication channel.
New Connections – simplifying the addition of new meters.
We can help you establish new energy connections, whether you’re setting up a new operation or upgrading existing infrastructure. We have years of experience managing simple and complex new connection projects and our Client Services team will manage the process from start to finish. Once we have your requirements, we will work with the relevant DNO to get the project started. We will handle the complex logistics and compliance, making your transition smooth and stress-free.
Talk to a member of our Client Services team today.
Introduction to Client Services.
At Equity Energies, we can help drive the success of your energy strategy by providing a comprehensive range of Client Services. Our experienced team is dedicated to delivering the services you need, whether that is kVA analysis, portfolio management, query management, or new connections. We understand that energy is a critical factor in business success, and our services are designed to help you make informed decisions that support both your short-term and long-term goals.
Ensure you have the supply capacity you need.
As the energy transition gathers pace, ensuring your organisation has the correct supply capacity for now and the future is vital. Our client services team will work with you to map your current consumption against your existing kV allowance. Following this analysis, the team will work with you to understand your future energy plans and how they might impact your existing allowance. If you need to increase your capacity, we will work with the DNO to arrange this. Once agreed we will ensure that your energy bills reflect the changes and if the suppliers hasn’t made the changes we will resolve this.
Manage your portfolio and energy costs.
Ensuring your site portfolio is up to date and being billed accurately is vital to effectively managing your energy costs. Our Client Services team has decades of experience in managing highly complex portfolios, whether that’s for multi-site retailers, property management companies, or housing associations. Our team will proactively manage your portfolio, adding or removing sites, managing supplier objections, contracting sites, or dealing with changes in occupancy. We have a proven process for every requirement, and you will be kept up-to-date throughout the process. As part of the service, you will also receive a monthly report detailing the status of every meter within your portfolio.
Removing the hassle of queries.
We know that managing queries about your energy contracts efficiently is crucial for keeping your operations running smoothly. Our client services team is always on hand to resolve your queries, from simple requests to complex issues. Whether you need assistance with a change of occupancy or a supplier losing connection with an AMR, we will resolve the query, removing the hassle for you.
People you can talk to.
While technology is central to our ability to quickly and efficiently deliver services for you, we believe there should always be the opportunity to pick up the phone or talk via Teams. Whether you want to review your portfolio or check the progress of a new connection, our Client Service team will be on hand during office hours to help you. Their depth of energy knowledge and fantastic relationship with suppliers, enable them to deliver the services and support you need.
Why Equity Energies?
Our Client Services team will combine industry expertise, personalised attention, and innovative solutions to help your organisation achieve its energy goals in an ever-evolving energy landscape. We build strong, long-term relationships with our clients, ensuring we deliver the best possible service to help you achieve your energy strategy objectives.